Shipping & Payments

We accept payments by all major Credit and Debit cards, globally. All payments are processed via Shopify, with Apple Pay, Samsung Pay and Google Pay support.

Packaging

We package everything in the most intentional, mindful & sustainable way possible. Thanks for understanding this is a continual process and if it’s available to you, please recycle and compost the parcel the items comes in.

Shipping & Timing

Domestic

Most domestic parcels ship via The Courier Guy or RAM Couriers.

It usually takes 1-2 weekdays to arrive at your door. Your tracking information is sent to the email you’ve entered when ordering.

International

International Parcels ship with FedEx or UPS.

We're excited to introduce a new feature for our international customers: duties and taxes are now included in the checkout process! This means no more unexpected expenses when your order arrives.

At Aardvel, we understand that navigating customs fees, duties, and taxes can be an inconvenience, so we've streamlined our process to ensure you have complete transparency regarding the total cost of your purchase. This inclusive approach allows you to shop with confidence, knowing that the price you see at checkout is the final price you'll pay. Enjoy hassle-free shopping and have peace of mind knowing there won't be any surprise charges upon delivery.

It usually takes 2-5 weekdays to arrive at your door. Your tracking information is sent to the email you’ve entered when ordering.

As is the case with any international delivery, sometimes it will take longer than expected. Please follow up with your local customs office or postal service before sending us an email. We typically can not see anything more than what is shown on the tracking on FedEx or UPS.

Lost or Missing Packages