Frequently
Asked
Questions
What are the benefits of using cold-process soap?
Cold-process soap retains natural glycerin and is made without synthetic detergents. It provides a creamy lather that moisturises while cleansing, making it ideal for dry or sensitive skin. Aardvel’s Cleansing Bloks are cold-processed with nourishing oils and organic Buchu.
How do I use a solid shampoo bar correctly?
Wet your hair thoroughly and either rub the shampoo bar directly onto your scalp or lather it in your hands before massaging into the roots. Rinse well and repeat if needed. Our pH-balanced Shampoo Bloks are designed to gently cleanse without stripping natural oils.
Are Aardvel products suitable for sensitive skin or eczema?
Yes. All Aardvel products are formulated without sulfates, parabens, synthetic fragrances, or preservatives; making them ideal for sensitive skin, eczema, and allergy-prone conditions. Our Buchu & Tea Tree Moisturising Blok and Buchu & Lavender Cleansing Blok are especially calming for irritated skin. But please patch test & consult a healthcare provider if you're ever unsure.
What is Buchu and why is it used in Aardvel products?
Buchu is a native South African botanical renowned for its anti-inflammatory, antibacterial, and antioxidant properties. At Aardvel, we infuse our solid soaps, shampoo bars, and lotion bars with organic Buchu oil to help soothe sensitive skin, combat dandruff, and support a healthy scalp and skin microbiome.
What is the shelf life of Aardvel's solid skincare bars?
When stored properly in a dry, cool place, Aardvel’s solid shampoo, soap, and lotion bars have a shelf life of up to 12–18 months. Use a draining soap dish or travel tin to extend longevity and preserve effectiveness.
Do solid lotion bars really work for dry skin and eczema?
Absolutely. Solid lotion bars offer a concentrated blend of natural butters and oils without fillers or water. They create a breathable barrier that deeply hydrates and soothes irritated skin. Aardvel’s Moisturising Bloks are especially effective for dry patches, eczema, and post-shower nourishment. But always patch test or consult healthcare provider if you're unsure.
Are Aardvel’s products vegan and cruelty-free?
Yes. All Aardvel products are 100% cruelty-free, and most are vegan (except for products containing beeswax, like some of our Moisturising Bloks). We never test on animals and use ethical, plant-based ingredients wherever possible.
Is Aardvel packaging recyclable or zero waste?
All Aardvel packaging is either recyclable, compostable, or reusable. Our solid products come in minimal paperboard or aluminium tins, supporting a low-waste, plastic-free lifestyle.
Can I travel with Aardvel’s solid skincare bars?
Yes! Solid bars are TSA-friendly and perfect for travel; no liquid restrictions, no spills. Store them in one of our eco travel cases for convenience and longevity on the go.
How long will a Blok last me?
You can expect to use a blok from 3 up to 6 months with normal use.
We intentionally made our block larger than usual to reduce the number of times you'll have to reorde. This saves money, time, and the environment.
Where is Aardvel products made?
Aardvel is proudly handcrafted in small batches in South Africa, using locally sourced and organic ingredients wherever possible. Inspired by indigenous botanicals like Buchu and Rooibos, our formulations are rooted in tradition and crafted for modern conscious living.
Will the soap melt if stored in high temperatures?
No, the soap is stable and will not melt. However, if left in sunlight for an extended time, the scent may dissipate, at least on the surface. Once in use the soap will usually release its scent.
The solid skin creams should be stored at room temperature; as they are beeswax products, they will get soft if warmed, and temperature fluctuations can sometimes cause the shea butter in the balm to become grainy.
Are your soaps vegan?
Most of the bloks we offer are made with plant ingredients. Although we do add beeswax to our body cream bloks, which is not considered vegan by some.
Can I use your cold-process soap on my face?
Yes, our bars are gentle enough for facial use. If you have extra-sensitive or acne-prone skin; always patch test if you’re unsure.
Is there a detox period when switching from commercial soap?
Sometimes, especially if your skin’s used to synthetic detergents & commercial soaps. You might experience slight dryness or a texture shift at first; but give it a week or two. Your skin’s barrier needs a little time to adjust and rebalance.
Commercial soaps are often “detergent bars” filled with sulphates, parabens and synthetic fillers. Ours are the real deal: handcrafted, packed with plant-based goodness, and kind to your skin and the planet.
Will your shampoo bars make my hair greasy or dry?
Nope. Our balanced formula gently cleanses without over-stripping your scalp’s natural oils. Expect soft, clean, balanced hair from root to tip.
Will your shampoo bars leave residue or build-up on my hair?
No, unlike some waxy bars, ours is water-soluble and pH-balanced, meaning it rinses clean without the sticky aftermath.
Will your shampoo bars need a transition period?
Some people experience a brief adjustment if they’re switching from silicone-heavy products; your scalp may rebalance its oil production. This usually clears within a few washes, and the results are worth it.
How is your solid lotion bars different from a regular lotion?
Traditional lotions are up to 80% water and packaged in plastic. Ours is solid, waterless and waste-free, packed with skin-loving butters and oils for deep, long-lasting hydration.
Can I use your lotion bars on my face?
Yes, though it’s designed primarily for body use. If you have sensitive or acne-prone facial skin, we recommend patch testing first as it’s richer than a typical face cream.